About once a week I get asked by someone who wants to know how to turn an organisation into a social leader in their industry. Maybe marketing and sales channels did not meet the expectations or they are looking for ways to improve products, client centricity and engagement to grow further, faster. Regardless, they are not quite sure how to lead well in this kind of situation.
After months of research and learning from other really social people, I concluded that one of the first major steps in becoming a social leader in your industry is to hire a really authentic social leader into a key role of the organisation like directly under the c-level. Here’s why this is likely to outperform approaches driven by the traditional leadership team, less socially eminent people or lots of tool and marketing investments to sponsor, measure or manage the external social presence.